Skip to main content

Credential Acquisition: Customer Journey

Your end users must upload the required credentials and trigger the workflow that evaluates the credentials. Jumio refers to this process as the "customer journey" and provides several integration channels you can use to implement it. These include:

  • Web Client offers intuitive guidance for your end-users and handles interactions with their camera and other device features.
  • Jumio SDKs offer a complete default customer journey with options for customization.
  • REST APIs for credential uploads and workflow finalization, giving you full control over the customer journey.

Depending on the workflow, you may also upload supporting data in addition to an ID, Document, Selfie, and/or Facemap. Supporting data is used for enhanced fraud detection and to provide additional validation checks for extracted data. See Uploading Supporting Data.

note

  • Regardless of which implementation channel(s) you choose to use, all transactions are initiated by a REST API call to create or update an account. See Creating or Updating Accounts. The response from the call includes the tokens and URLs described in the following topics.

  • Jumio software is currently not designed to work with kiosk solutions. Features such as taking a picture of the ID document and selfie will not function properly and may impact the user experience, quality, and accuracy. This includes iPads or other tablets that are operating in a mounted setup.