Usability
Usability checks are performed to ensure that the images captured of the government issued ID or Document are of sufficient quality to increase the likelihood of correctly completing the workflow execution.
Dependencies
This capability has no dependencies on other capabilities.
Supported Credentials
Usability Checks (Image Quality)
Jumio verifies if the submitted ID images are of acceptable quality and format for verification. Outcomes include:
- PASSED (OK): The image quality is sufficient for processing.
- WARNING: For example, the ID document submitted is from an unsupported country or document type.
- REJECTED: Issues such as the image is blurry, missing a page, has glare, is partly obscured, is over/under exposed, or the ID is not complete or is damaged, etc.
tip
For an overview of how Jumio handles PASSED, WARNING, and REJECTED across all capabilities, see How Jumio Handles Results.
Decision Details Labels
tip
Some labels may only be returned for specific credential types. An "X" in the column for the credential type indicates that the label may be returned.
| Decision Type | Label | ID | Document | Description |
|---|---|---|---|---|
| NOT_EXECUTED | TECHNICAL_ERROR | X | X | An error prevented execution. |
| NOT_EXECUTED | NOT_UPLOADED | X | X | The image was not uploaded. |
| PASSED | OK | X | X | The images of the ID document are of sufficient quality to complete the transaction. |
| REJECTED | BLACK_WHITE | X | Black and white images are not supported. | |
| REJECTED | MISSING_SIGNATURE | X | No signature detected. | |
| REJECTED | MISSING_PAGE | X | The front and back pages of the document were required, but the user uploaded only one of them. | |
| REJECTED | NOT_A_DOCUMENT | X | X | The image is not a recognized document. |
| REJECTED | BAD_QUALITY_IMAGE | X | X | The image is of insufficient quality for processing. |
| REJECTED | BLURRED | X | Blurry image. | |
| REJECTED | GLARE | X | The ID is obscured by glare. | |
| REJECTED | PART_OF_DOCUMENT_MISSING | X | Part of the document was excluded from the image. | |
| REJECTED | PART_OF_DOCUMENT_HIDDEN | X | Part of the ID is hidden from view in the uploaded image. | |
| REJECTED | DAMAGED_DOCUMENT | X | The document is damaged to the extent that the data is difficult to extract or the security features are difficult to check. | |
| REJECTED | MISSING_MANDATORY_DATAPOINTS | X | X | One or more of the key data fields, such as First Name, Last Name or DOB, cannot be extracted. This rejection reason will only happen for Jumio Go transactions. |
| REJECTED | DOCUMENT_CONTENT_NOT_SUPPORTED | X | Only used for Document credentials, when the document content does not conform to the type specified in the account request. | |
| REJECTED | DIGITAL_COPY | X | ID image is of a screen. | |
| WARNING | UNSUPPORTED_COUNTRY | X | The document was issued by a country that is not configured for your organization. | |
| WARNING | UNSUPPORTED_DOCUMENT_TYPE | X | The document type is not supported. |